How Does Your Current
Computer Guy Stack Up?

Take this quiz to find out!

How can you tell if you are receiving poor or substandard service? How do you know if your computer guy is doing everything possible to secure your network from downtime, cybercriminals, data loss or other frustrating and expensive disasters? Could your current computer guy actually be jeopardizing your network?

If your computer support company does not score a “YES” on every point, you could be paying for substandard support.

  • Do they respond to emergencies in 30 minutes or less?
  • Are they easy to reach when you need them for non-emergencies?
  • Do they offer ongoing maintenance to keep your systems running smooth?
  • Do they proactively offer new ways to improve your network’s performance?
  • Do they provide detailed invoices that clearly explain what you are paying for?
  • Do they complete projects on time and under budget?
  • Do they follow up on your support requests quickly?
  • Do they offer a guarantee on their services?
  • Do they arrive on time and dress professionally?
  • Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
  • Do their technicians maintain current vendor certifications and participate in ongoing training?
  • Are you confident they aren’t learning on your time?
  • Do they give you their full attention rather than seeming constantly rushed?
  • Are they adamant about backing up your network and having a disaster recovery plan in place?
  • Do they offer to meet with you regularly to review your business plans, your network status and their own performance in supporting your company?
  • Do they provide frequent updates, status reports and follow-up calls and e-mails so you don’t have to manage their progress on projects?
  • Do they offer flat-rate or fixed-fee project quotes, rather than giving themselves a wide-open playing field with “time and materials”?

Stop paying for sub-standard support today!

Because you’re a prospective client, we’ll give you 2 FREE hours of network support to prove that we can do a better job than your current computer guys.

For FREE, we will come to your office and…

  • Check your network’s current security against hacker attacks, theft, worms and viruses.
  • Check your data back-up systems to ensure they are working properly and accurately backing up all of the critical files and information you NEVER want to lose.
  • Perform a quick network “tune-up” to make programs and files load faster.
  • Discuss a project or upgrade you are considering, or give you a second opinion on a quote you have received.

To Claim Your Free Support
Complete The Form On This Page
Or Call Us At 703-722-8791

Fill Out The Form To
Claim Your 2 Hours
Of FREE Support

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24/7 Support For My Staff

CSU set up all of our employees to be able to work remotely, from anywhere on any device. They provide 24/7 support for my staff and an emergency number to be able to get a hold of them no matter what time of the day or night.

Being able to work from home has definitely helped our practice. Employees who don’t feel well enough to come to work, but are not terribly ill, are able to work from the comfort of their home. It makes a big difference in employee morale.

CSU provides a great value to us from a service and management time standpoint. Their GridWatch service includes everything we need from updates and patches on our servers and work stations to 24/7 support for my staff. CSU provides the time and knowledge with this service, and is there for us no matter how big or small the problem is.

Having a support company with the knowledge and experience dedicated to monitoring our systems is extremely important. With valuable information stored in our systems, such as private employee information and client information, constant monitoring ensures this information is protected and helps us eliminate unnecessary risks, which can be very costly and hurt our business. It gives us peace of mind knowing that CSU is alerted when any potential threats arise and allows them to take action to prevent any serious problems from escalating.

shannon image Shannon Operations Manager
Chesapeake Veterinary Cardiology Associates