Co-Managed IT: The Perfect Blend of Internal and Managed IT

If your IT staff is overworked or lacks the skill set needed to complete an upcoming technical project, co-managed IT services from Computer Services Unlimited are the answer! Co-managed IT support (CoMITS) is a customized partnership of service and support that blends the benefits of both managed services from CSU with your internal IT department.

CoMITS is an excellent business strategy. It gives you the unique opportunity to keep some services with your in-house IT department and partner with us for the other services you need to keep your business running and protected from cybercriminals.

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What Are Co-Managed It Services?

The relationship between the customer and the service provider is at the core of any good managed IT service. Traditionally, managed service provider agreements provide the services without "sharing" or co-managing responsibilities. With co-managed IT support, your internal IT team focuses on things like help desk tickets. At the same time, CSU handles broader issues like network management and securitydata backup, and cloud computing.

When you need extra manpower and expertise on your IT team but don't want to outsource all services, a co-management IT model can provide a cost-effective solution that benefits your entire business. Simply put, we don't replace your IT staff. We make them better.

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Co-Managed IT is the Perfect Solution
for Understaffed IT Departments

IT support and services are often too complicated and technical for any one person or small IT department. With the flexibility to meet your organization's needs while allowing your in-house IT team to do what they do best, CoMITS is the ideal blend for small to midsize businesses.

Single-Person IT Department

If your IT department consists of a single person, then you need co-managed IT services. We can provide backup when your IT staff member is sick, on vacation, or taking leave. In addition, we can handle issues or take on projects they can't run as a team of one, like server support, strategic initiatives, and data recovery.

Your IT Department is Understaffed

Does your current IT team need additional help but don't have the budget or time to train another team member? With co-managed IT services, you don't have to worry about those issues! We can customize your agreement to provide the support and services you need at a reasonable rate to ensure your business has the support it needs.

Services Included with Co-Managed IT Support

As with any managed services agreement, we use monitoring tools for proactive and responsive analysis, inventories, management, and maintenance. And we make those tools available to our CoMITS partners, along with all alerts and appropriate support services for the following areas:

  • Desktops
  • End Users
  • Office 365
  • Exchange
  • Firewall/Routers
  • Security (on several layers)
  • Mobile Devices
  • Dark Web

We don't just monitor these areas but document them as well—from hardware and software inventories to licensing and backups. This documentation forms a strong partnership between our highly trained IT professionals and your knowledgeable internal IT staff.

Get a Completely Customized Service Level Agreement

Best of all, we can customize your service level agreement to your organization's needs. Consider some of the scenarios that we are already supporting with other clients:

  • CSU supports the servers, while internal IT supports the desktops and end users
  • CSU provides security monitoring, and internal IT calls us when they need additional help
  • Our expert team manages the data backup and endpoint security, and the in-house IT team works on help-desk tickets
  • We support the virtual infrastructure while the internal IT team handles all other issues.

So, co-managed IT can be a practical, cost-effective solution for you, whether you need us for long-term cybersecurity monitoring and maintenance or just as a backup with an extra set of ears and eyes for your IT team.

Ready to Get Started with CoMITS?
Contact Us Today!

Getting the IT support you need doesn’t mean you have to hire more employees for your IT department or eliminate them and transition to fully managed IT services. Instead, keep your talent on staff and use us to complement your team. We’ll handle the issues you need with expert care and professionalism, giving you peace of mind that your business is protected.

We have been your trusted IT partner for over 30 years in the Fairfax, VA, area. With co-managed IT support, we partner with your current IT department to bring you a powerhouse of IT services customized to your business. When you need an affordable, reliable, and expert co-management of IT services, contact us today to get started!