Co-Managed IT: The Perfect Blend of Internal and Managed IT

If your IT staff is overworked or lacks the skills set needed to complete an upcoming technical project, then co-managed IT services from Computer Services Unlimited are the answer for you! Co-managed IT support (CoMITS) is a customized partnership of service and support that blends the benefits of both managed services from CSU with your internal IT department.

CoMITS is an excellent business strategy. It gives you the unique opportunity to keep some services with your in-house IT department and partner with CSU for the other services you need to keep your business running.

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What Are Co-Managed It Services?

At the core of any good managed IT service is the relationship between the customer and the service provider. Traditionally, managed service provider agreements provide the services without "sharing" or co-managing responsibilities. With co-managed IT support, your internal IT team focuses on things like help desk tickets, while CSU handles broader issues like network security, data backup, and cloud computing.

When you need extra manpower and expertise on your IT team but don't want to outsource all services, a co-management IT model can provide a cost-effective solution that benefits your entire business. Simply put, we don't replace your IT staff. We make them better.

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Co-Managed IT is the Perfect Solution for Understaffed IT Departments

IT support and services are often too complicated and technical for any one person or small IT department. With the flexibility to meet your organization's needs while allowing your in-house IT team to do what they do best, CoMITS is the ideal blend for small to midsize businesses.

Single-Person IT Department

If your IT department consists of a single person, then you need co-managed IT services from CSU. We can provide backup when your IT professional is sick, on vacation, or takes leave. In addition, we can handle issues or take on projects they can't run as a team of one, like server support and data recovery.

Your IT Department is Understaffed

Does your current IT team need additional help but they don't have the budget or time to train another team member? With CSU's service team, you don't have to worry about those issues! We can customize your agreement to provide the support and services you need at a reasonable rate!

Services Included with Our Co-Managed IT Support

CSU uses monitoring tools for proactive and responsive analysis, inventories, management, and maintenance as with any managed services agreement. And we make those tools available to our CoMITS partners, along with all alerts and appropriate support services for the following areas:

  • Network
  • Infrastructure
  • Virtual Servers
  • Cloud Resources
  • Desktops
  • End Users
  • Office 365
  • Exchange
  • Firewall/Routers
  • Security (on several layers)
  • Mobile Devices
  • Dark Web

We don't just monitor these areas, but we document them as well—from hardware and software inventories to licensing and backups. This documentation forms a strong partnership between our highly trained IT professionals at CSU and your knowledgeable internal IT staff.

Completely Customized Service Agreements

Best of all, we can customize the agreement to the needs of your organization. Consider some of the scenarios that Computer Services Unlimited is already supporting:

  • CSU supports the servers, while internal IT supports the desktops and end users
  • CSU provides security monitoring, and internal IT calls us when they need additional help
  • Our expert team manages the data backup and endpoint security, and the in-house IT team works help-desk tickets
  • We support the virtual infrastructure, while the internal IT team handles all other issues.

So, whether you need CSU for long-term cybersecurity monitoring and maintenance or just as a backup with an extra set of ears and eyes for your IT team, co-managed IT can be a practical, cost-effective solution for you.

Ready to Get Started with CoMITS? Contact CSU Today!

Computer Services Unlimited has been your trusted IT partner for over 30 years in the Fairfax, VA, area. With co-managed IT support, we partner with your current IT department to bring you a powerhouse of IT services customized to your business. When you need an affordable, reliable, and expert co-management of IT services, contact CSU today to get started!