We want to bring to your attention a growing threat that could put both personal and business security at risk. There are malicious Google ads that target individuals searching for solutions to printer problems. These ads promise tech support for installing drivers for popular printer brands such as HP and Canon.
How the Scam Works:
- Fake Driver Installation: When users click on these malicious ads, they are directed to a fraudulent website that asks for their printer’s model number to “download” the necessary driver. The website then shows a fake installation process, which concludes with a generic error message.
- Scare Tactics: After the fake installation, the site claims that a “fatal error” occurred, warning users that further attempts could damage their printer and void its warranty. It then prompts users to engage in a live chat with supposed “tech support,” which connects them to a scammer.
- Personal Data Theft: The scammer may ask for personal information or request remote access to the user’s computer. This remote access can lead to stolen data, the installation of malware, or even unauthorized access to sensitive accounts.
Why This Is Dangerous:
- Scammers prey on users' frustration with printer issues, making them more likely to overlook warning signs.
- Many victims unknowingly provide sensitive data or allow remote access, putting both personal and corporate information at risk. If printers are connected to a company’s network, this scam could potentially serve as an entry point for attackers into your organization's systems.
How to Protect Yourself:
- Always avoid clicking on ads that offer tech support, especially if you’re unsure of the source.
- Only download drivers and software from official manufacturer websites.
- Never provide remote access or personal information unless you are certain of the legitimacy of the service.
At Computer Services Unlimited, we're dedicated to safeguarding both your business and personal data by empowering your workforce to make informed security decisions. As a trusted IT partner, we handle not only your network and computer security, but we also provide support for your printers, ensuring all aspects of your technology are protected.
If you have any questions or concerns, feel free to contact us for more guidance on how to stay safe online.