Two people sit near a computer at nightEvery day, small business owners encounter challenges that prevent them from conducting business in a virtual world. From slow internet connections to flashing blue screens on workspace stations, you’re losing time and money every time your computer network doesn’t do what it’s supposed to do.

But at what point do you realize you need help from the professionals? If you’ve unplugged and restarted your system multiple times and you’re still having problems, it’s probably a good idea to contact the friendly team at Computer Services Unlimited. We have been providing small business IT support in the Fairfax, Virginia area for over 25 years and offer a complete line of IT Services.

In today’s blog, we’re going to show you four ways to know when it might be time to call in the pros who know how to fix your computer problems and get you back in business.

1. Computers are Booting up Slowly

Employees can become very frustrated if their computers are booting up slowly because of age or other issues. No one wants to spend the first 30 minutes of their workday waiting on their computer to warm up. Not only is it wasting valuable time during the workday, but it can also cause customers headaches as they find it challenging to reach your small business. When your customers try to connect with service reps who can’t look up their information because their computer is still booting up or not working, you risk losing that customer permanently. In addition, many customers know that the best time to reach out to companies is at the beginning of the workday, so any downtime during these hours is bad for your small business.

2. Internet Connection Problems

With so many companies using online services to conduct business, any disruptions in the network can cause significant problems for employees and customers, which can cost your small business lots of money. Connection problems are often hard to diagnose, and you might need a professional if the problem persists after unplugging the router and restarting your system.

Another reason why you might be having internet connection problems is if you have updated your computer network system but only have a limited amount of Mbps speed from your internet provider. Of course, this is also true if you have an older computer network and have recently upgraded to a faster network because your computer system might not have the capacity to handle the additional speed.

3. Computers Freezing or Crashing

There’s probably nothing more frustrating to employees or customers than a computer that crashes or freezes in the middle of performing a task. For example, if your online presence consistently freezes for customers or on your service rep’s computer while taking an order, you could lose a lot of money. While it’s not possible to prevent all computers from freezing or crashing, the small business IT support professionals at CSU can diagnose the problems on your computer system and get you back up and running.

4. Security Issues

A computer hack can not only shut your computer network down, but it can also expose sensitive information of customers and employees alike. Every day, we hear reports of businesses having their network systems hacked and then held for ransom. If you have trouble with malware or other computer viruses and don’t know what to do to prevent the problem, it might be time to call for help. Security issues for small business owners are a growing problem, and if you don’t keep your system updated with the latest protection software, your system could be at risk.

Need Small Business IT Support for Your Company?

When you’re tired of trying to fix the problems yourself, give us a call. Our small business IT support staff is local and ready to help. We can find out why your system is slow, why your network keeps crashing, among other problems, and offer solutions that work with your budget. At CSU, we offer a 100% guarantee on our services, and our knowledgeable staff will have your system working like it should, saving you time and money. So contact us today for your FREE 30-Minute Network Audit.